How To: Contact the Australian Micromine Pitram Support Team

Quick Guide to Micromine’s Pitram Technical Support procedure (APAC)

Support Portal

Micromine's support portal facilitates communication between our support specialists and our clients. From within the support portal you can raise, update and resolve cases, as well as access knowledge base articles and online help.

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Phone

Phone support is available during business hours, 8am – 5pm Australian Western Standard Time (AWST). You can contact the support team directly by calling [phone]

For customers in other regions, please refer to our contact page. 

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Urgent After-hours Support

Urgent after-hours support is reserved for critical issues that significantly impact operation and require immediate resolution. 

Before contacting Pitram after-hours, please ensure you have first contacted your IT support to confirm the issue is not related to:

• Scheduled maintenance being performed by your site IT on the servers used by Pitram
• Any known network issues currently impacting site operations and affecting the Pitram System
• The Pitram Servers being offline or not functioning as expected

The Pitram system is designed with built-in functionality to restore the Pitram services from such events; once your IT team resolves these issues, the system will automatically return to normal operation.

For urgent Pitram Production System incidents outside office hours (Mon-Fri 5pm-8am AWST, weekends or public holidays), please call [phone] to reach a Technical Specialist.

Note: The previous after-hours number ([phone]) will remain available until 1 February 2026, after which it will be disconnected. 

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Email

You can contact us via email using the [e-mail] email address. Please note that while you can email support; for assistance with urgent support requests use the number provided.